Creating and editing a hardware asset

Hardware assets can be manually created or edited, in singles or in multiples. Hardware assets can also be imported in bulk (using the import csv task in Service Manager or the Provance Data Management Pack). For more informa­tion about bulk importing, refer to the Service Manager online help and the IT Asset Management Pack Deployment Guide.

Creating a single hardware asset

During asset creation, entering financial, organizational and ownership infor­mation benefits IT asset managers, help desk agents and other parties during the life cycle of the asset.

To create a single hardware asset:

  1. Go to the IT Asset Management Pack workspace and expand Hardware Asset Management > Hardware Assets > All Hardware Assets.

  2. In the Tasks pane, click Create Hardware Asset. The New Hardware Asset form opens.

  3. Enter asset information on the General, Financial and Hierarchy tabs and click OK to save the asset item. Here are some guidelines for completing the form:

Planned Refresh Date: 

Duplicate asset tags and serial numbers can be entered, providing that an Administrator has enabled the options for entering them, see Hardware administration settings.

NOTE:

By default the Asset Name is maintained by the management pack. It com­prises the asset tag and the model. If you wish to maintain it using your own nomen­clature, use a Hardware Administration setting, see Hardware administration settings.

If an automatic link is not established between a hardware asset and a com­puter CI, create the link manually:

  1. Go to the IT Asset Management Pack workspace and expand Hardware Asset Management > Hardware Assets > All Hardware Assets.

  2. Find the asset you wish to link to the CI and double-click it. The Hardware Asset form opens.

  3. On the General tab, Configuration Items area, click Add. The Select Con­figuration Item form opens.

  4. Find the corresponding CI in the list and click OK to select it.

  5. Click OK to save the relationship between the asset item and the CI.

  6. Click OK to save the hardware asset.

Creating multiple hardware assets

If you have received a number of similar assets, use the Create Multiple Assets wizard to apply the same asset information to them. In addition to applying common attributes, you can also customize the attributes of individ­ual assets.

It is best to limit the number created in bulk to 50. If you need to create more than 50, consider importing them using a *.csv file or a SQL Server query (using the Provance Data Management Pack).

To create multiple hardware assets:

  1. Go to the IT Asset Management Pack workspace and expand Hardware Asset Management > Hardware Assets > All Hardware Assets.

  2. In the Tasks pane, click Create Multiple Hardware Assets. The Create Multiple Hardware Assets wizard opens.

  3. Enter in the general and financial information to be used for all the assets you are creating. The final step of the wizard allows you to change the attributes of any hardware asset, such as asset tag and serial number, and enter in unique values.

  4. Duplicate asset tags and serial numbers can be entered, providing that you have enabled the options for entering them, see Hardware administration settings.

  5. Click OK to save the asset items.

NOTE:

Ensure that your assets are associated with CIs. If they are not, manually add the CIs to the hardware assets.

Editing a hardware asset

Hardware assets can be edited in singles or in multiples. When editing multi­ple hardware assets, you can only change the fields that are common between them; all other fields are unique to each asset.

To edit a hardware asset:

>> Select a single hardware asset and click Edit.

OR

>> CTRL+select multiple hardware assets and click Edit Multiple Hard­ware Assets.